By Joseph Morales
The bus system on Staten Island is critical for the mobility of residents. Despite the borough being known for its car dependency, 17% of households do not have access to a car. Even in households that do, many young people rely on public buses to get to school as most youth under 18 cannot drive in New York State. Additionally, 11.2% of Staten Islanders live below the federal poverty line according to US Census data. This makes the bus essential to those who cannot afford alternate means of travel. Even for residents who can drive, many residents ride buses in some capacity to get to Manhattan. This is the case whether they take an express bus direcly to Manhattan or they take a local bus to the Staten Island Ferry. Many commuters also take the bus into Brooklyn to ride the subway, or to Staten Island Railway stations to get to the Ferry. Commuters to Manhattan are the reason why in Staten Island Community District 3 where only 8% of households are without a car, 21% of residents still had a car-free commute in 2021.


Unfortunately, buses on Staten Island are known for unreliable service. While they tend to be significantly faster on the road than buses in other boroughs, they are still plagued with unexpected delays and infrequent service on some routes. For example, the S59, one of the few buses running between the North and South Shores of Staten Island, has headways of every 15-20 min all day including during rush hours. On top of this, these headways are assuming every bus that is scheduled actually runs. According to MTA statistics, service delivered on Staten Island local/limited and select buses has only averaged 87.7% each month over the past year compared to a 95.6% citywide average. Since July 2023, service delivery has been even more abysmal with monthly service delivered rates only ranging between 81.7-87.6% with the 81.7% being the number just last month.
Since buses on Staten Island are infrequent and often no-show when scheduled, less residents are likely to ride them. This can be detrimental for bus service as low ridership could be mistaken for low demand rather than choice of more reliable travel modes. If the MTA perceives lower demand on Staten Island routes, the borough could be targeted for even less frequent service when the MTA has budget issues or when the borough’s bus network is redesigned. This is similar to what happened with the initial Queens Bus Network Redesign Draft Plan in 2020 that called for low frequency service in communities similar to those on Staten Island. The plan got so much backlash that it was pulled and a new draft plan was prepared and published in March 2022 following pandemic-related delays. A proposed final plan was published in Dceember 2023.
The cycle of low ridership on unreliable bus service followed by service cuts is all too common in American cities, which is part of why about 76% of Americans drive alone to work. Many might make the case that Staten Island does not need more transit service because of its lower population density than the other boroughs. While many New Yorkers view Staten Island as a suburban enclave, the borough has a population of nearly 500,000 and a population density higher than both Houston and Los Angeles. Additionally, more frequent transit in areas with densities similar to and even less than Staten Island can work. In Toronto, a city with a population density about half of Staten Island’s, buses come every 5 minutes, 24 hours a day. As a result of this frequent service, many people including car owners ride them. So, having more frequent buses on Staten Island is largely a matter of funding, resources and political will.
Speaking of funding and resources, these things may make it difficult for the MTA to run more frequent service. The MTA recently received state funding back in 2023 to address its budget shortfalls that could have led to higher than expected fare increases and service cuts systemwide. Additionally as mentioned earlier, the MTA struggles to service the existing schedule as service delivery rates on Staten Island are the worst in the city. In 2022, the MTA attributed the lower rates to lower staffing levels and higher rates of driver absences. Back then, MTA spokesperson Sean Butler told the Staten Island Advance that the MTA was performing “‘aggressive efforts’” to hire new bus operators. This included initiatives such as larger bus training classes and creating step by step guides to help interested applicants. Now in 2024, the MTA is still hiring bus operators and you can find more information on becoming a bus operator here:https://new.mta.info/careers/bus-operator.
As for increasing service beyond existing schedules, there have not been substantial efforts to do this yet on Staten Island. The last documented time bus frequencies were increased on Staten Island was in response to a surge in employment at an Amazon Facility in Bloomfield. There is a bill in the State Legislature known as the MTA Freeze Fares, Fund Frequency and Free Bus Act that would increase bus headways to every 6 minutes on the 100 busiest routes in the system for 17 hours a day. Despite lower ridership on Staten Island than in other boroughs, busy routes such as the S79-SBS on Hylan Blvd, along with the S46/96 and S40/90 on the busier North Shore may qualify. Ultimately, it will require substantial funding and political committment to increase bus service.
Outside of frequencies, another area Staten Island buses particularly struggle in is additional bus stop time. Additional bus stop time refers to the additional amount of time buses wait at each stop prior to departing than scheduled. On Staten Island, the average additional bus stop time each month over the past year was 2 minutes, 50 seconds which is higher than the 1 minute, 56 second citywide average. There are several reasons this can be the case. One is a higher rate of MetroCard and exact change use to board the bus, as these payment methods take longer than the OMNY contactless system. According to data from the Urban Institute in 2013, 7.2% of Staten Islanders are unbanked including 15.1-20% on the North Shore where bus ridership is likely highest. As OMNY almost always requires the use of a bank card, many Staten Island riders must use the other fare systems. In addition, most Staten Island buses make stops in either the St. George Bus Terminal, Eltingville Transit Center or both. This may increase bus dwell times as buses have the unique tasks of picking up/dropping off large quantities of riders at one stop. In addition, most bus routes on Staten Island have at least one stop near a large high school, which could mean high rates of passengers getting on and off near schools.
To address these issues , the MTA can increase the availability of the OMNY Card and improve bus boarding conditions near busy stops. The OMNY Card allows riders to preload a card with cash similar to how they would a MetroCard. Currently, the OMNY Card is only available at nine retailers on Staten Island. Of these nine, three of them are located within blocks of each other in the Great Kills neighborhood and two are in and around the Staten Island Mall. None of them are on the North Shore which has the highest rate of both unbanked residents and residents without a car on Staten Island. In addition to limited availability, purchasing a card requires a $5 fee at time of purchase, making it a less competitive compared to the $1 fee for a new MetroCard and no additional charges for the use of exact change.
Once more bus riders use OMNY, MTA officials may want to consider all-door boarding on buses which should help reduce dwell times at busy stops. When asked about the idea by advocates, MTA Chairman Janno Lieber said that more bus riders must use OMNY before all-door boarding is considered. This is because fewer than 20% of riders citywide utilize the contactless payment method as of March 2023. When more bus riders use OMNY, transit officials will likely have to consider how fare evasion may be affected as this has been their chief concern for implementing all-door boarding in the past. One can argue that fare evasion will decrease as rider who would otherwise pay currently board on back doors without paying due to lines to pay at the front door. On the flipside, fare evasion may increase due to riders being allowed to board without making contact with the bus operators. The MTA’s decision on whether to allow all-door boarding with more OMNY use will likely be based on their risk-benefit analysis of what would lead to more fare evasion. Regardless, more OMNY use will reduce additional bus stop time due to it being a faster fare process.
While Staten Island may not be as congested as the rest of the city, its bus network still has its fair share of flaws. It is clear that addressing these flaws will lead to a better transportation network that is more suitable for the urban travel needs of Staten Island. Hopefully, the MTA can develop solutions to improve Staten Island bus service to enhance the mobility of all Staten Islanders.
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